During bad weather, hurricanes, snow blockages, a shift of one centimeter of the slate sheet, and even millimeter-sized installation defects, leaks occur in the roofs. And here the speed of localization is directly proportional to the further functioning of the building.
Here is a company that performs a wide variety of repair and construction work http://stroyimpuls-vrn.ru/uslugi/remontno-stroitelnye-raboty, so in case of force majeure in the form of a damaged roof, you should try to eliminate the threat at lightning speed. Otherwise, the situation is fraught with problems from a short circuit, but mold along the common perimeter.
The first aid algorithm for a damaged roof depends entirely on the material from which it is made. There are two common coatings - slate and corrugated board. The features of the materials can be found at https://www.google.ru/.
Slate roof leaking what to do
Before you localize a leak in a slate roof, you should understand its structure. The slate coating is placed on the roofing material, which fits the shalyovka. Both the roofing material and the slate itself are securely fixed. If a sharp leak occurs, then both the sheets and the roofing material itself are presumably damaged. If the leak is weak and spreads slowly in the form of a dark spot, then, as an option, either the sheets themselves or the joints were damaged. From the hurricane wind, the position of the ridge is conceived. If the leak is not in the form of a spot and not in the form of drops, but darkening, the problem is in the joints. As a short-term help, put an additional slate sheet on the supposed place of the leak. If the slate roof is leaking again, what should I do?
In case of emergency "patching", the flow will not stop immediately, the slate roof is two-layer and with an obligatory attic floor, where water has already accumulated. But if the active leak does not stop even after half an hour, then you should clean the roof of debris, check the waterproofing of all joints, because water can seep to the ceiling and not from the place where the roof actually leaks. Further, from the attic dark floor during daylight hours, just inspect it from the inside. Gaps in the coating will help to understand where the problem is hiding.
After detecting the problem, it will be enough to change a slate fragment or a slate fragment and a roofing material substrate. And if the roof is leaking, what to do if the roof is leaking with insulation?
Moisture insulators are destroyed. Styrofoam and polyurethane foam are considered the most resistant. If mineral wool serves as a heater, everything is much more complicated. This material quickly absorbs moisture and after the leak is eliminated, it will dry out for a long time. In the case of an excessively long drying process and in the absence of antifungal treatment, mold may appear, which will not add strength to the entire structure. This moment is vital to consider.
The roof is leaking in a private house, what to do? The roof is leaking in an apartment building - the difference
If the roof in a private house leaks, what should I do? A leak in a private house is much easier to fix. Permanent access to the attic is open and there will always be at hand the right "piece" for temporary localization. Worse, if such a problem overtook a resident of the last floor apartment building. But according to the law, utilities are obliged to solve such a problem, and in case of damage to the equipment of the apartment, theoretically, its cost can be reimbursed through the courts from the same utilities.
The roof is leaking from corrugated board what to do
The roof is leaking from corrugated board, what to do? Decking is a more hygienic and aesthetically pleasing roofing material than slate. If the indicated problem begins to arise, then the corrugated roof will cause incomparably more trouble. The reason is that fragmentary replacement here is much more complicated.
How to fix a leak in a corrugated roof. Algorithm.
First, let's find out the reason. The corrugated board has two vulnerabilities: the joints of the sheets and the connections with the crate. In the second option, it is more reasonable to make a complete overlap, because the cost of materials in this case and in the case of "patching" will be almost the same. And in the event of a leak in the joining of sheets, the problem is solved.
How to fix a leak in the roof from corrugated board in case of damage to the joint of sheets
The easiest way to solve the problem of leaks from the seams around the entire perimeter is to glue with a special sealing tape. Manufacturers for such an insulator give a multi-year warranty and this is considered one of the low-cost ways to solve the problem. More expensive - sprayed waterproofing for the entire surface. Sometimes such a composition is used to increase the service life of slate as well. The advantages of such a restoration: the service life of the roof increases by at least ten to fifteen years, provided that the new roof is covered. There is noise isolation from the "knock" of raindrops and hail. This material can also be successfully used by a non-professional builder. Cons - cost. Expensive.
Another option is waterproofing and fiberglass. That is, first the seams are treated with hydrosol, on which fiberglass is placed. After drying again two layers of hydrosol. Also in turn, allowing the surface to dry.
How to protect yourself from a leak in the roof and the biggest danger of hydraulic damage
- 1. After an emergency localization of an active leak in the roof of any material, if the attic floor is heavily flooded with water, you must immediately turn off the entire building from electricity. At the slightest defect in the surface of the wiring in a humid environment, a short circuit will certainly occur, and then a fire may begin.
- 2. To prevent roof leaks and save yourself a lot of expenses in the future, roofing do not perform on their own. Even a violation of the angle of inclination of one degree or unevenness can lead to a leak. It is better to purchase consumables of really guaranteed quality - it will be much more reliable.
Wizard's advice
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Wooden plugs for screws crumble and fall out of the wall. Do not rush to cut a new cork. Stuff the hole in the wall tightly with nylon from an old stocking. With a red-hot nail of a suitable diameter, melt a hole for the screw. Ra fused capron will turn into a solid cork.
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Before punching a hole in concrete wall, fasten a piece of paper just below. Dust and fragments of concrete will not fly around the room.
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"Turning logs or wooden beams will help a simple device - a piece of a motorcycle or bicycle chain, supplemented with a hook on one side and attached to a crowbar on the other side."
Residents top floors know firsthand what a roof leak in an apartment building is. The roof can leak during periods of heavy rains, winter thaws and spring snowmelt. In addition, leaks can be associated with condensate accumulating under the roofing carpet, as well as with microcracks in rolled materials.
The roof can leak both in long-built houses and in new buildings. A common cause of leakage is a leak in the roof covering. The causes of leakage in old and new houses are different. In buildings that have been in operation for a long time, this may be due to the service life of the coating. The main cause of roof depressurization in new buildings is poor quality roofing material or errors in the process installation work when laying the "roofing cake".
Consider the most common causes of flat and pitched roof leaks.
Flat roof leakage occurs:
- in case of violation of the integrity of the roofing carpet in the process of snow removal and removal of ice;
- after the expiration date of roofing materials;
- in case of violation of the technology of installation of roofing;
- due to poor quality roofing material;
- due to damage to the roofing or waterproofing by plant roots.
The cause of roof leakage may be damage during snow removal.
The roof leaks even when the edges of the roofing carpet are blown out and lifted by the wind. The reason again is non-compliance with the technology of gluing rolled materials.
On pitched roofs leaks occur at the junction of the roof to vertical surfaces (walls, ventilation and smoke ducts, etc.). The reason lies in the poor-quality arrangement of their points of contact, as well as in the improper arrangement of valleys, gutters and grooves.
Leaks are greatly influenced by temperature regime. They arise when it is violated in the under-roof space (attic). In accordance with regulatory documents, the air temperature in the attic in winter should have the same indicators as the outside.
If the attic is warm, the snow on the roof begins to melt, ice and icicles form, clogging the drainage systems. The massive melting of snow in the spring exacerbates the situation, as water accumulates on the roof surface without having time to drain, penetrating through the most vulnerable places of the roofing.
The roof is leaking in the apartment: what to do and who to contact
So, the roof is leaking - what to do? First of all, you need to take pictures of the leaks in your apartment or make a video so that you can see the damage caused to you. Capture every moment and every little thing. It is desirable that the photographs be in color with date and time stamps. Photo and video materials in the future can become irrefutable proof of the fact of damage to your property.
Photos from the scene will be an essential argument when applying to court
- First of all, you need to contact the manager of the utility service to which your house is attached. The application is submitted orally or in writing. A more reliable option is to make a written statement, as your verbal request may go unnoticed.
- In the application, you must indicate your details, as well as the details of the addressee.
- In the main part of the document, you must state the problem, indicating the location of the leak, indicate the date and time, and also what material damage you have suffered.
- It is recommended to attach photographs and video materials, which were mentioned above, to the letter.
- In the final part of the application, it is necessary to ask for the drawing up of an act to eliminate the leak and to compensate for the damage.
- Requests must be clearly worded and numbered.
- Don't forget to keep one copy of the statement for yourself as proof that you handled a problem that remained unresolved.
- You can send it to the addressee by registered mail or hand it in.
- When you register your application with the utility, your copy must be signed.
- When applying, do not forget to bring your passport and a photocopy of it, as well as documents confirming your right to housing.
What actions should be expected from utilities
What to expect from the utilities after filing your report that you have a roof leak in your apartment? Consider the options in their possible sequence:
- After submitting an application, you have the right to expect the arrival of a plumber or locksmith. He will not be able to fix the leak on his own, but he must at least fix it. It is possible that the locksmith will try to convince you of the insignificance of the leak and its quick self-elimination. You can agree with this and continue to substitute basins during the rain, engage in continuous repairs, bringing your apartment into a divine form. If all this bothers you, go to the second step.
- Submit an application addressed to the head of the communal service and expect the arrival of a commission consisting of representatives of the housing and communal services, as well as members of the house committee. The commission is obliged to record and assess the damage caused. Photos taken and endorsed in the presence of members of the commission will be very useful. Don't settle for a redecoration of your apartment, insist on repairing the roof. Without this, you will not get rid of the problem.
- If the problem persists and your roof is still leaking, the next step is to contact your local or city utility. The commission is obliged to draw up an act indicating the nature and causes of damage. Neighbors can be invited as independent observers.
The management company is obliged to send utility workers to you
Going to court
Going to court is the last resort in solving your problem. For the court, you will need a list of documents, including a leak report drawn up by the commission, a copy of the application for applying to the housing and communal services, photos and videos you took, and a document on the cost of damage. In the application, you must indicate the reason for the appeal, how much time has passed since the flood, the coordinates of the utility service you applied to, the names of the workers who ignored your request. To achieve a result, you will have to spend a lot of effort and time, but they are worth it. Roof repair will save you from leaking, if not forever, but for a long time.
If your roof is still leaking even after repeated treatment, go to court
Search for a leak
Alternative solutions to the problem are also possible. For example, fix a leak on your own. But in order to do this, you first need to find this place.
It should also be remembered that fixing a leaking roof is a serious job that requires professional execution. To find damage, it is necessary to analyze and determine the nature of the roof flow.
Leaks are:
- Storm - formed during rain or a short time after it.
- Snow - associated with active snowmelt or thawing of the lower layer due to heat exchange between snow and warm roofing material.
- "Dry" - when condensate accumulates in the under-roof space, it can be in the warm and dry season.
- "Flickering" - appear haphazardly, from time to time, the factors of their appearance are unknown. The reason may be in microcracks in the roofing material, in the wrong arrangement of the parapet, in the blowing of precipitation under the roof, etc.
Pitched roof leaks should be repaired by professionals with the appropriate equipment.
After analyzing the causes of leaks, it is necessary to engage in their physical search. On a flat roof, the task is easier. To determine the place to be repaired, you need to compare the leak in the apartment with the corresponding area on the roof. This can be done by measuring with a regular tape measure. A reference point can be access wells, veterinary canals, outlets for sewer pipes.
If the roof damage can be seen with the naked eye, the problem is only partially solved, since there may be air bubbles under the rolled materials used to cover flat roofs. Over time, they burst and accumulate moisture, gradually transferring it to the floor slab. Patches placed on visible damage do not solve the problem, as water can accumulate under the waterproofing.
When examining a pitched roof, it is better to start from the attic. It is necessary to check the waterproofing, flooring, rafters and ceilings. Wet spots, mold, and rotting will be visible at the points of leakage. wooden structures. It should also be remembered that on pitched roofs with sheeting, there are cases of water running off at quite large distances from the place of leakage. Places of mechanical damage to a metal roof made without hydro and vapor barrier will be visible through the light.
Minor roof repairs are required to be carried out by utilities annually in the summer.
During an external examination of the roof, attention is paid to the junction of the roof slopes, the outlets of communications and drainage systems. Fallen leaves and other debris in these areas can also cause water to accumulate, seeping into the joints of roofing materials "backflow".
It is important to know! According to the standards, scheduled inspections of the roof are carried out twice a year - in the spring after the snow melts and in the fall before the onset of the winter season. Any problem is easier to prevent than fix.
Residents upper floors Those suffering from roof leaks can take care of themselves to avoid trouble and remind the housing maintenance office to carry out a routine roof inspection if it has not been repaired for a long time. Service organizations quite often neglect their duties, so their actions should be subject to control by residents as well.
Emergencies at housing facilities are not uncommon. Roof leaks in apartment buildings cause many inconveniences and problems to residents, and not only in the form of material damage, but also moral damage due to the slowness and outright inaction of public utilities employees responsible for building repairs. But it is always possible to influence the situation in your favor. In the case when the roof leaks in an apartment building, what to do is usually thought by the residents of the upper floors, who face this trouble face to face. It is on them that the task of informing the utilities about the fact of leakage falls.
Where to file a complaint about a leak in the roof?
Leaks in the roofing of apartment buildings occur for various reasons. It might be out of time overhaul roofing when it has undergone significant wear and tear and needs to be completely replaced. Violations of the technology of laying the top element of the coating, as well as poor quality materials, unsuccessful modernization of the roof, mechanical damage during the removal of snow and ice become the reasons for the loss of the integrity of the roofing carpet. Even the detachment of the material used for the construction of roofs along the edges can lead to wind blowing atmospheric moisture, which gradually seeps through the floors into residential apartments.
If a technical or major repair of the roof has not been carried out for a long time, as a result of which a water leak into the living quarters has occurred, the tenants are obliged to immediately notify the management company about this. Do not hope that the leak will eliminate itself. Delay in filing an application with the relevant authority can lead to much more damage.
Where to file a complaint if the roof is leaking depends on the balance sheet of the apartment building. This may be a utility company serving the house (ZHEK), as well as the management of the HOA, if the society of co-owners is responsible for servicing the facility. This can be done by phone or in writing.
The second example is more reliable, because in case of delay on the part of public utilities or ignoring the complaint by the dispatcher, the residents will have proof of the fact of improper performance of official duties by the management company. Major or current repairs of roofing is a direct responsibility management company to which an apartment building is assigned.
Residents' actions in the event of a roof leak
If the roof is leaking in an apartment building in several apartments at once, then the residents of the house must coordinate their actions when contacting a housing organization. The standard list of actions looks like this.
- Any of the tenants writes a statement to the housing department about a roof leak (for this, you can state the problem in a free manner or ask for a sample complaint about a roof leak from the administration of the management company).
- When a plumber visits with a representative of the utility service, access to the apartment is provided to inspect and fix the fact of a leak.
- The representative of the service company, in the presence of residents, draws up an act on the leakage of the roof, its sample must be with the representative of the Criminal Code. At the end, the document is signed by the tenant.
- The management company carries out emergency, scheduled or major repairs of the roof to eliminate leakage.
When a roof leak occurs, an application (a sample of which can be found in the visitor's corner in the office of the housing organization) is submitted in 2 copies to the employee of the enterprise, who is obliged to accept it. The second copy, which the applicant retains, must be signed by the employee who accepted the document.
An application to the management company is written in the name of the director, indicating the full name, full address of residence and contact phone number of the applicant. The body of the document details the essence of the problem, indicating the date of the leak. In case of damage to furniture, appliances and other property as a result of an emergency, the application must contain a request for material compensation for damage. A sample application to the housing department can be downloaded for free on our website.
The management company must repair the roof within 24 hours in accordance with the Rules and Regulations for the technical operation of the housing stock. It does not matter if it is a major or unscheduled repair: the management company must have the funds to carry it out.
This is the ideal scenario for how apartment building residents and the maintenance company should interact in the event of an emergency. But, as a rule, in many cases, tenants have to wait a long time for actions from the public utilities to fix the problem. If the leak is not repaired within three days from the date of filing the application, additional measures must be taken to ensure the evidence base on the fact of the emergency, if it becomes necessary to apply to higher authorities or the court.
Additional measures when contacting the management company
When submitting an official application to the housing and communal services about a roof leak in duplicate, you need to find out the name of the employee who accepted it. This will allow you to accurately state the essence of the complaint in case of inaction of the employees of the Criminal Code when contacting the director or regional representative office of the housing and communal services. If the employee making marks on incoming documents refuses to accept an application to the housing office, citing the temporary absence of free plumbers or other reasons, then it is necessary to complain to a higher authority in the city or district center.
What to do if the roof of an apartment building is leaking? It is imperative to record on a video or photo all places on the ceiling where a leak is observed, as well as the consequences of an emergency (damaged wallpaper or fallen off plaster, damaged furniture or floor coverings). When shooting video, it is desirable to turn on the date display function in order to have irrefutable evidence in the event of litigation.
What to do - if the roof is leaking, and the inspector refuses to enter information about damage to property into the leak report? In this case, the tenant does not have to sign the document, but contact the director of the housing company. If the Criminal Code states that the roof is the common property of the residents of an apartment building, and they themselves are responsible for eliminating leaks and compensating for damage, then you can safely file a lawsuit with the confidence that you are right.
The fact is that the current and major repairs of the roof of an apartment building are already paid by the tenants at the time of transferring the rent. The receipts clearly spell out the item “Payment for the maintenance and repair of housing”, and only on this basis the Criminal Code undertakes to carry out major repairs.
What to do if the roof is leaking in apartment buildings, and the complaints of the residents were ignored? If the housing company evades direct duties, a complaint is filed with a description of the problem to the state housing inspectorate under the city administration. You can also apply directly to the administration of the settlement, region and court. In this case, along with a complaint about inaction on the part of the Criminal Code, all available documentary evidence of the emergency (photos, videos, opinions of independent experts) and a copy of the application that was sent there earlier are submitted.
Procedure for applying to a higher authority or court
If the managing organization does not eliminate the leak and does not change / repair the leaking roofing material, then an application is submitted on behalf of the residents of the house to the city administration or the court. For this, it is also necessary to write to the head of the department responsible for housing and communal services in the city, or to the name of the mayor (his deputies). The complaint is also submitted in two copies, and on the second copy for the applicant, the administration must put the number and date of the incoming letter, as well as the seal of the admission department.
The complaint form can be free or official, in the second case, you can request a sample from the reception. When submitting, attach a copy of the applicant's passport, as well as documents confirming ownership of the apartment or lease agreement. The regulations for the work of the administrative apparatus assume that within 30 days from the date of filing the application, a written response from the administration should be received at the applicant's address.
If in this case there was no reaction from the officials, you can apply to the court at the place of residence, as well as the district or regional court. The list of documents, as well as the procedure will be the same. Be sure to get your copy of the application with the dates and stamps of the authority in your hands.
The roof is leaking - what to do if work to eliminate the leak has not yet begun, and a claim or complaint about flooding has been received from the neighbors below? In this case, it is possible to demand in court from the management company to compensate for damage from damage to valuable property - furniture, appliances, wall and floor covering and other items. What do I need to do? File an application with the court at the place of residence listing the facts of damage to property and the amount of monetary compensation.
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Roof repairs should be carried out by utilities. And the housing office should be involved in resolving this issue promptly.
How to write an application for roof repair, and how to effectively influence utilities?
With the advent of cold weather, the issues of troubleshooting in the home are becoming more and more urgent. Often the cause of serious problems in the house can be leaking.
Who is responsible for it and how to act correctly if such a disaster occurs? Where can I find a sample application for roof repairs and how do I communicate with utilities?
It is accepted that the complaint is filed in two versions - orally and in writing. The first option is used to quickly inform the ZhEK about a roof leak, but often it does not work. However, it is still worth making a call if damage is detected.
When calling utility services, be sure to record the date and time of the call, the personal data of the dispatcher and the response received from him.
The second option is an application to the housing office for roof repairs, which will be much more effective. Firstly, this is a document and public utility workers are obliged to respond to it. And secondly, if the housing office is still inactive, it will be possible to go to court.
And the appeal to the media is also a tool to influence them. The main thing is to have on hand "paper" evidence that the problem has been reported. A sample application to the housing office for roof repairs can be found with public utilities, but it’s not difficult to compose it yourself.
Application example
Application example:
I am the owner of apartment No. ____, living in house No. ____ on ____ street, which is served by your organization. Since you are a provider of services for the maintenance of common property, you are obliged, regardless of the form of ownership and legal form, to provide the consumer with services that meet the requirements of the standards. At the same time, adhering to the sanitary rules and norms that are established by the norms and conditions of the contract.
In turn, I want to note that I fulfill my obligations under the contract and regularly pay for the maintenance of common property.
On this moment, violating Article 4 of the Law of the Russian Federation “On Protection of Consumer Rights” (Article 10 of the Rules for the maintenance of common property in an apartment building, which was approved by Decree of the Government of the Russian Federation of August 13, 2006 No. 491), services for maintaining common property are provided with violations: a roof over my apartment is in poor condition - there are numerous leaks.
Based on the foregoing, in accordance with Article 4 of the Law of the Russian Federation "On the Protection of Consumer Rights", Art. 40, Article 42 of the Rules for the maintenance of common property in an apartment building (Decree of the Government of the Russian Federation of August 13, 2006, Article 156 of the Housing Code of the Russian Federation) I demand to eliminate the cause of the leak into my apartment within 24 hours and voluntarily repair the premises damaged by leaks.
Malfunctions were allowed through the fault of the managing organization (Appendix No. 2 of the Decree of the Gosstroy of Russia No. 170 of 09.27.03).
In the event that your organization refuses to eliminate the leak or possible imitation of the adoption of measures, I intend to appeal to the housing inspectorate and the prosecutor's office with a complaint due to your violation of Art. 7.22 of the Code of Administrative Offenses of the Russian Federation.
In addition, I reserve the right to go to court to recover real and moral damages, as well as to recalculate payments for the maintenance and repair of the housing stock.
Plan for drawing up an application to the ZhEK:
- Specify the addressee's coordinates in the upper right corner y - the name of the housing office, its number and legal address.
- Next line (column To "): full name of the head of the communal organization in the dative case.
- Further in the next line (column "From whom"): passport data, residential address.
You also need to indicate your mobile and home phone numbers - utility workers will probably want to contact you. - Stepping back, in the middle of the line you need to write the word "statement" with a small letter and put a point.
- Below is the main part. We reduce the meaning of the document to the fact that the roof is leaking: the statement should reflect the essence.
- At the end, indicate the date and sign.
The main part of the roof repair application
Here you need to reflect the essence of the problem. Here it will not be enough just to write that the roof is leaking - the statement should reflect the full picture. Namely: when and by whom a malfunction or leakage of the roof was noticed, the number of the apartment that needs it and the amount of damage caused.
Next, tell in detail everything that will prove the need for urgent repairs: the date and time when the roof malfunction caused damage to the property and where in the apartment it happened. In addition, it is important to describe the nature of the damage - flooding, collapse, etc. It is also good to indicate the amount of material damage.
Take pictures of the flood and other property damage. This will come in handy if you need to conduct an independent examination or file a lawsuit.
It is better to use such turns: “Based on the foregoing, guided by Articles No. 162 and 36 of the Housing Code of the Russian Federation, Article No. 4 of the Federal Law “On Protection of Consumer Rights”, paragraph B of Article 40 of the “Rules for the maintenance of common property in an apartment building”, Appendix No. 2 "Rules and norms for the technical operation of the housing stock", please ... ".
It is worth expressing requests under serial numbers and formulating them very clearly. Further - a request to eliminate the flooding, as well as draw up an appropriate act in order to compensate for material damage.
It is possible and necessary to refer to the regulatory framework. This demonstrates a person's awareness of their rights and the ability to defend them.
At the end, we also indicate the list of documents attached to the application and a photo of the damage caused.
You can apply in person and by mail - by registered mail with notification. If in the first case the dispatcher refuses to accept the application or put a signature and a note in the journal of the appeal, then you should pay a visit to the housing office with one of the other residents and, in the presence of 2 witnesses, put an appropriate mark on the document, and also endorse it with the signatures of these witnesses.
In addition, you can take a sample application with you - the roof is always flowing unplanned.
Important points:
- prepare an application for a roof leak + a sample property damage assessment report is better in two copies- one for the Housing Office, the second must be assured by the responsible employee;
- if there is no reaction from the housing office employees, it is worth contacting the department again and demanding an official written response (often utility officials are afraid to refuse to comply with the legal requirements of residents, so this measure will speed up the repair of the roof);
- in the application itself, describe in detail what damage such a malfunction can still cause if the housing office does not take action;
- you should insist on a visit by a technical worker and drawing up an act on malfunctions(this may come in handy in court as evidence of the inaction of utilities).
Typically, the scheme for further reaction of the housing office to a statement about a roof leak is as follows: utilities should immediately contact a specialized contractor organization. You may need to take a sample roof leak statement from them and write another one in their name.
Then the estimate goes to the Housing Office. If the cost of the work suits everyone, then the utilities draw up an agreement with the contractor for the repair of the roof. Usually, the cost of the work according to the estimate is divided into all residents of the house.
Helpful Hints:
Utilities do not immediately respond to applications. Caregivers should be reminded by telephone and in person of the need to take action.
It is important to monitor the housing office until all work to fix the roof leak is completed.
It is best to unite with several active and caring neighbors.
A collective statement has a good effect on representatives of the housing and communal services.
Roof leakage is the most common cause of conflicts between citizens and public utilities. It often happens that this statement is not the last one to be written.
After that, appeals to the Housing Inspectorate, then to the Prosecutor's Office or the court may follow. The roof repair application described above is a sample that can be used in the preparation of any of the similar documents.
Repair of the roof of apartment buildings should be carried out by specialized repair teams. Involve the housing office in solving the problem this kind as soon as the slightest sign of a leak is detected. In this article, we will talk about how to correctly write an application for roof repair and how to influence public utilities for a speedy and high-quality solution to the problem.
Roof leak - sample application
After the arrival of cold weather, the issues of troubleshooting in the home become especially relevant. One of possible problems is a roof leak. But who is responsible for this element of the house and what to do if there are stains on the ceiling in your apartment? Where can I find a roof leak act, a sample of filling it out?
Firstly, a complaint about a problem with the roof must be submitted twice - orally and in writing. The first option is necessary for promptly informing the employees of the housing office about the leakage of the roof. But often informing remains only informing, without real results in the form of repairs. But we still recommend that you first call the phone number of your Housing Office. At the same time, be sure to write down the time and date of the call, the name of the operator and the response received in a notebook.
A written application to the Housing Office for roof repairs is much more effective. Firstly, this is already a real document, to which the employees of the housing office simply have to respond. Secondly, if they are inactive, such a document is a weighty argument when filing a lawsuit against the Housing Office.
Another tool to influence the irresponsibility of housing office workers is the media. In this case, the "paper" document on contacting the service should be in your hands.
You can write a self-written statement about a roof leak, a sample is also available from the Housing Office.
Application example
If you have a roof leak, a statement sample of such a plan will come in handy.
I am the owner of apartment number __, living in house __ on __ street. The service is provided by your organization. In view of the fact that you are the direct executor of services for the maintenance of property at home, then, regardless of the form of ownership, you are obliged to provide the consumer with an appropriate level of service and service standards. At the same time, observing the sanitary norms and rules established by the terms of the contract and the relevant regulatory documents.
In turn, I note that I regularly fulfill my obligations under the contract, paying for the maintenance of public property.
At the moment, the norms of the law of the Russian Federation "On Protection of Consumer Rights" are being violated, namely Article 4 - services for the maintenance of common property are provided with violations, since the roof over my apartment has numerous leaks, which directly affects the quality of living.
In accordance with Article 4 of the Law of the Russian Federation “On Protection of Consumer Rights”, as well as Articles 40 and 42 of the Rules for the Maintenance of Common Property, I demand to eliminate the cause of the roof leaking over my apartment within 24 hours and carry out repairs in accordance with the obligations assumed.
In case of refusal to eliminate the leak or unfair performance of my duties, I will appeal to the prosecutor's office and the housing inspectorate with a complaint in connection with your violation of Article 7.22 of the Code of Administrative Offenses of the Russian Federation. In addition, I reserve the right to go to court to recover moral and real damages, and to recalculate utility bills for the maintenance and repair of the housing stock.
Roof leak complaint
Plan for drawing up an application to the Housing Office:
The main part of the roof repair application
The whole essence of the document should reflect the problem in all its manifestations. In this part of the application, it is not enough to simply write that the roof is leaking. It is necessary to give a complete picture of the problem. That is, it is important to reflect when and who noticed a malfunction or leak, the number of the apartment in which it was discovered, and even the amount of damage caused.
Then it is important to detail the evidence for why it is necessary to conduct. It is important to describe the nature of the problem and the damage caused by it - collapse, flooding, cracks, etc.
In the event of flooding, it is necessary to photograph what happened and, thus, fix the fact of the damage. Photos will serve well during an independent examination or trial.
When writing the main part of the document, it is better to use turnovers that are based on regulations. As an example, "on the basis of articles 162 and 36 of the Housing Code of the Russian Federation, as well as article 4 of the Law "On Protection of Consumer Rights" I ask ...". References to the regulatory framework indicate the applicant's awareness of his rights and a clear desire and ability to defend them.
Apply in person or by registered mail with notification. If, with a personal statement, the dispatcher refuses to accept and register the application in the appropriate journal, then it is necessary to visit the Housing Office again, but in the presence of 2 witnesses. After that, a corresponding mark is put on the application, and witnesses confirm the fact of acceptance of the document.
Roof leak - what to do?
- an application for a roof leak and a sample material damage assessment report are prepared in two copies - one is given to the housing office, the second is certified by the dispatcher and kept with you;
- if the housing office employees did not react to the application in any way, it is necessary to contact the department one more time with the requirement of a mandatory written response. Since dispatchers are afraid to give a negative answer, the roof repair process is noticeably accelerated;
- in the application itself, it will not be superfluous to describe what damage may be caused in the future if the Housing Office does not take measures to eliminate the malfunction;
- it is necessary to insist on the visit of those. an employee to draw up a malfunction report (this document can be used in court as evidence that the utilities have not taken steps to fix the problem).
